Since our products are 'Print on Demand' and every item is created manually, we do not normally offer any refunds/returns. However, returns are only accepted if:
1) Wrong Shoes Size: If the shoe size received is different from the size you ordered, then we would send you a replacement. Please note if you have entered the wrong shoe size, then we cannot refund or send a replacement for your item.
2) Wrong Design: In case the shoe design received is different than the one you ordered, we will send you the correct design. We will pay return shipping via a store credit.
3) Damaged Shoe: If your product(s) is damaged upon receipt, we will send you a replacement or refund. Replacement item is only sent once we receive the original item.
Please note, in order to claim replacement/refund, you need to send us the picture of item in its original packaging. You can claim refund/return up to 30 days after receiving item.